✅ TERMS & CONDITIONS – Memorial QR Code Service

Last updated: 16 / 01 / 2026

Please read these Terms & Conditions (“Terms”) carefully. By purchasing a QR code or using our website, you agree to these Terms.

1. Definitions

• “Company”, “we”, “us”, “our” refers to Forever Memory SA (PTY) LTD T/A Forever Memory
• “User”, “you”, “your” refers to the person purchasing or administering a memorial page.
• “Memorial Page” refers to the digital tribute accessed via QR code.
• “Content” refers to photos, videos, text, or any material uploaded.

2. Use of the Service

You may use the memorial service to:

• Create a memorial page
• Upload content related to the deceased
• Share the QR code with family and friends

You agree not to use the service for illegal or harmful purposes.

3. Responsibility for Uploaded Content

You are fully responsible for all content you upload, including:

• Accuracy of information
• Obtaining consent from living individuals appearing in photos or videos
• Ensuring the content does not violate POPIA or copyright laws

We reserve the right to remove or block content that:

• Violates privacy rights
• Harms or defames others
• Contains violence, hate speech, or inappropriate material
• Violates these Terms

4. Public vs Private Memorial Pages

You may choose whether your memorial page is:

• Public (visible to anyone with the link)
• Private (protected by a password or access settings)

We are not responsible for third-party sharing of publicly accessible memorial links.

5. QR Code Products

Physical QR plaques will be delivered to the address you provide.
We are not responsible for delays caused by couriers or incorrect delivery information provided by you.

6. Payment & Refund Policy

• Payments are processed securely through third-party providers.
• Refunds for digital memorial pages or used QR codes are not offered unless required by law.
• All products are inspected before delivery. Should any products be damaged or stolen we will consult with the courier service.

7. Termination of a Memorial Page

We reserve the right to suspend or terminate a memorial page if:

• You violate these Terms
• You upload harmful, unlawful, or offensive content
• Required by law

You may delete your memorial page at any time.

8. Intellectual Property

• You retain ownership of your uploaded content.
• By uploading content, you grant us a non-exclusive license to display it for the purpose of providing the memorial service.
• Our website design, logos, and branding remain our property.

9. Limitation of Liability

We are not liable for:

• Loss of data due to user error or deletion
• Unauthorised access caused by weak passwords or misuse
• Damages arising from third-party sharing of memorial links
• Losses caused by downtime, outages, or internet issues

Our liability is limited to the amount you paid for the service.

10. Amendments

We may update these Terms at any time.
Changes will be posted on our website with the updated date.

11. Governing Law

These Terms are governed by the laws of the Republic of South Africa, including POPIA and applicable consumer protection laws.

12. Contact Us

For queries, support, or complaints:
Email: info@forevermemory.co.za
Phone: 082 729 8840