✅ PRIVACY POLICY (POPIA-Compliant)
For Forever Memory SA (PTY) LTD TA Forever Memory – Memorial QR Code Service – South Africa
Last updated: 16 / 01 / 2026
- Introduction
Forever Memory (“we”, “us”, “our”) provides digital memorial pages accessed through QR codes. We respect your privacy and are committed to protecting the personal information of our users in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).
This Policy explains how we collect, use, store and protect personal information when you purchase a QR code, create a memorial page, upload content, or interact with our website.
By using our services, you agree to the terms of this Privacy Policy.
- Personal Information We Collect
We may collect the following information:
2.1 Information you provide
- Name, surname
- Contact details (email address, phone number)
- Billing and delivery details for QR products
- Photographs, videos, stories, and messages uploaded to a memorial
- Information about other individuals contained in uploaded media (living persons only)
2.2 Automatically collected information
- IP address
- Device information
- Browsing data (cookies)
- Website usage analytics
2.3 Payment information
We do not store payment card details.
Payments are processed securely by our third-party providers (e.g., PayFast, Paystack, Yoco).
- How We Use Your Information
We use personal information to:
- Create and manage memorial pages
- Deliver QR code products
- Communicate with you about orders or support requests
- Verify your identity when needed
- Manage user accounts
- Improve website functionality and security
- Comply with legal obligations
- Prevent misuse or unauthorised use of memorial pages
- Legal Basis for Processing
We process personal information based on:
- Your consent
- Performance of a contract (e.g., delivering QR codes)
- Legitimate interests, such as preventing fraud
- Compliance with POPIA and SA law
- Uploading Content About Other People
When you upload photos, videos or text that includes living individuals, you confirm that:
- You have obtained the necessary consent from these individuals, OR
- You have the legal right to share the content
We may remove any content that violates privacy rights or POPIA.
- Sharing of Personal Information
We do not sell personal information.
We may share data with:
- Service providers (web hosting, email providers, delivery partners, payment processors)
- IT security and analytics providers
- Law enforcement or government authorities when legally required
All third-party service providers are contractually required to protect your information.
- Storage and Protection of Personal Information
We take appropriate and reasonable technical and organisational measures to protect data, including:
- Secure servers
- Encryption where appropriate
- Access control and authentication
- Regular backups
- Staff confidentiality agreements
- How Long We Keep Information
We keep personal information only for as long as:
- Necessary to provide the memorial service, or
- Required by law
Memorial page content can be removed at any time by the account owner.
- Your Rights Under POPIA
You have the right to:
- Access the personal information we hold about you
- Correct or update your information
- Request deletion of your data
- Withdraw consent
- Object to processing
- Lodge a complaint with the Information Regulator (South Africa)
- Cookies
Our website uses cookies to:
- Improve user experience
- Enable login and account functionality
- Collect anonymous usage statistics
You may choose to disable cookies, but some features may not work correctly.
- International Transfers
If personal information is transferred outside South Africa (for hosting or backups), we ensure that the receiving party has adequate data protection measures in place.
- Contact Information
Information Officer:
Name: Alishia de Lange
Email: Info@forevermemory.co.za
Phone: 082 729 8840
Information Regulator SA:
Complaints: complaints.IR@justice.gov.za
Website: www.justice.gov.za/inforeg/
